Q: WHEN WILL I RECEIVE MY ORDER?
A: We try our best to get all orders shipped within 1-2 weeks of receiving your order. This time may vary due to order size or overload of orders. Shipping times vary based on location.
Q: DO YOU ACCEPT RETURNS?
A: Since all products are made to order, we unfortunately do not accept returns. If there is a problem with your order or your items arrive damaged, please do not hesitate to contact us.
Q: WHAT IF MY ORDER SHOWS UP DAMAGED?
A: If your item was received damaged, please contact us within 2 days of receiving your order.
Q: HOW CAN I MEASURE MY PET'S NECK SIZE FOR A BANDANA?
A: Grab a measuring tape and loosely measure your pet's neck where you would like your bandana to sit. Have a dog with a lot of fur? Either measure around their fur or add an inch or two to their neck size. If in between sizes or want more room to tie bandana, please order a size up.
Q: WHAT SIZE ARE THE BOW TIES?
A: Bow Ties are 5" wide and attach with velcro around the collar. If you need a smaller bow please contact us.